Our Vision
Providing First Class Support To All Who Use Our Service
ACE aims to provide first class support to all of the people who use our service by:
Operating with a person centred approach
Challenging the preconceptions of others about the people who we support
Helping the people we support to push the boundaries of what is expected of them and what they expect of themselves
Operating with a “With” not “For” approach
Having Fun
Teaching Life Skills That Promote Independence
Safe place to take risks and learn new skills
To enable a richer life experience outside of ACE
Providing informal training & education opportunities
Skills for building strong friendships/relationships
Enabling those we support to safely maintain independence
Finding potential learning opportunities in everyday moments
Work Based Training & Experience That Empowers
Creating rewarding roles that create a sense of value & purpose
Enabling those we support to develop their sense of being part of a team, with the benefits and responsibilities that come with this
Finding appropriate formal training for work through links with local businesses & colleges
Providing tailored formal work experience placements
Equipping those we support who are able to find paid employment
A Confident, Experienced & Invested Staff Team:
Equipping staff to grow in confidence & experience within their roles through training and supervision
Creating a culture where staff support each other and feel supported by management
To be a safe place for staff to develop innovate support solutions
Support is provided to the highest possible standard at all times
To provide opportunities for staff to maintain a positive work/life balance.
Our Values
Inclusion
Our goal is that all people who engage with ACE (whether those we support, employees, volunteers or visitors) feel valued, respected and heard regardless of age, gender, race, sexuality or ability.
Empowerment:
ACE aims to operate on a “with, not for” basis. This means doing all that we can to enable those we support to take an active role in choosing how they engage with ACE, to develop the skills and understanding required to live an independent and fulfilling life on their own terms.
Resilience
We aim to show resilience in the way we deal with challenging situations, sticking with the people we support through difficult times and enabling them to develop their own resilience in the face of difficulties.
Empathy
We aim to try to understand the impact of the decisions we make and changes to the service we provide on those that we support and their families and to treat all those we encounter with kindness.
Excellence
We aspire to achieve excellence in all that we do, not settling for the minimum standard or a “that will do” approach.
Collaboration
We recognise that whilst ACE is a valued part of the lives of those we support it isn’t the only part. We aim to work together with those we support, their families and other services & support networks to ensure the part we play fits into their whole life experience.
Learning
We believe ACE should be a place of lifelong learning for both staff and those we support.
Listening
Ensuring that all who access ACE (service user & staff) feel listened to and that feedback is being used to improve the service as a whole.